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Deputy Chief of  EMS Training and Operations 

Job Title: Deputy Chief of EMS Training and Operations

Supervisor: EMS Chief

FLSA Status: Exempt

Bargaining Unit: Non-Union

Revision Date: 11/17/2023


Salary Range: $87,276.80 - $99,736 annually




            The Deputy Chief of Training and Operations assists the Chief in coordinating the daily operations of the EMS District. As one of two Deputy Chiefs, they assist the Chief in the evaluation of staff performance and directing quality assurance and improvement activities to ensure quality patient and best practices in EMS operations. They will guide training, protocol, and procedure development in collaboration with providers, the Chief, and the Medical Director. They will assist the Chief in the daily management of the district which may include, but is not limited to staff scheduling, supply management, and maintenance concerns. They may liaise with County agencies, district municipalities, and the EMS Commission to represent district interests, and may respond to emergencies to provide operational or medical support. They may be asked to assume the role of the Chief in his or her absence.

The position is primarily a 40-hour, weekday position; However, the Deputy Chief frequently may need to attend evening meetings, council, board meetings, and weekend events, and is responsible for 24-hour Officer-In-Charge (OIC) duties for the department that are shared with the Chief and the Deputy Chief of Administration. OIC duties require the Deputy Chief to be available by phone, within 15 minutes, to manage issues that may arise outside of scheduled admin hours.


This position reports to the EMS Chief.

  Essential Duties and Responsibilities

·         Directs and coordinates the operations of the EMS District in cooperation with the EMS Chief. This includes planning, organizing, directing, and evaluating all activities of the department.

·         Provides direct supervision of the full-time paramedics, LTE paramedics, EMTs and interns.

·         Develops and implements policies and procedures.

·         Ensures compliance with HIPPA Guidelines. 

·         Ensures that the EMS Service and all personnel meet applicable Federal, State, and local requirements.

·         Works with the Medical Director to develop department medical direction goals and medical protocols.

·         Respond to EMS calls and perform supervisor functions or appropriate first aid, lifesaving, and rescue techniques as needed.

·         Works with local union members to develop a fair and equitable work environment for the benefit of the employees and the district.

·         Performs other duties as assigned.

Position-specific Duties and Responsibilities

·         Works collaboratively with the Deputy Chief of Administration and the Medical Director on quality assurance/improvement of field skills and assessments.

·         Assists in coordinating scheduling, purchasing, and maintenance of equipment, vehicles, and supply inventory.

·         Manages training, in cooperation with the shift lieutenants, for field providers and partner agencies.

·         Develops Incident Action Plans (IAP) for events within the district and liaison with community partners for EMS support of other area events, such as participation in events at the Alliant Energy Center.

Supervisory Responsibilities
Manages and directs the actions of responders and office manager as a representative of the Chief.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform the job successfully, an individual should demonstrate the following competencies

·         Supports continuous learning

·         Demonstrates proficiency in prehospital medicine

·         Proficient with technology

·         Exhibits effectual problem-solving

·         Demonstrates effective communication skills

·         Fosters cooperation

·         Promotes organizational change and vision

·         Exhibits solid leadership skills

·         Demonstrates conflict resolution

·         Embraces diversity and equal opportunity

·         Exhibits a strong ethical and moral compass

Education and Experience:

·         Associate degree, or higher

·         Graduate of an accredited paramedic program

·         Seven years of field experience as a full-time paramedic

·         Five years of supervisory experience, preferred.

Computer Skills:

·         Working knowledge of Microsoft Office software

·         Familiarity with inventory management software (i.e OperativeIQ)

·         Familiarity with patient records management software (i.e. Imagetrend Elite)

 Maintain the following certifications and licenses:

·         Licensed State of Wisconsin Paramedic, or eligible for reciprocity

·         American Heart Association BLS CPR, or equivalent

·         American Heart Association ACLS, or equivalent

·         Valid State driver’s license

·         Maintain insurability with the department’s insurance carrier

·         NIMS 100,200,300,400,700,800 (within one year of hire)

·         EVOC/CEVO (within 6 months of hire)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 250 pounds with assistance. 

 The applicant must successfully complete a physical agility test (PAT) as part of the application process. The test can be found at

Drug Testing:

 Drug and Alcohol testing will be conducted as part of the hiring process and in accordance with established policies thereafter.

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